ANYWHERE CLINIC  MENTAL HEALTH CARE, ANYTIME, ANYWHERE

PLEASE READ OUR PRIVACY POLICY ATTENTIVELY BEFORE UTILIZING OUR SERVICES, WEBSITE, OR MOBILE APPLICATION.

​

I. Purpose of the Policy & Applicability

 

At Anywhere Clinic, your privacy and information are of paramount importance to us. We express our gratitude for visiting our website and placing your trust in us throughout your journey. This Privacy Policy ("Policy") outlines the privacy procedures of Anywhere Clinic LLC ("Anywhere Clinic," "we," "us," or "our"), including the methods we employ to collect, utilize, and disclose your Personal Information when you access our website, webpages, and mobile application (together referred to as the "Service" or "Site"), and through social media, our marketing endeavors, and other activities as detailed in this Privacy Policy. This Policy is applicable to visitors of our website, our application users, and individuals who establish accounts with us via the website or app. This Policy does not cover the privacy practices of any third-party websites or applications that may collect information, link to, or be accessible from the Service. Additionally, this Policy does not extend to identifiable health information you provide to Anywhere Clinic’s affiliated medical practitioners as part of their intake, clinical treatment, or medical records concerning you. For their privacy practices, please refer to the Privacy Practices of the Affiliated Medical Groups.

​

Neither Anywhere Clinic nor the Affiliated Medical Groups qualify as a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act and its amendments and regulations (“HIPAA”). Nonetheless, any Personal Information you provide may be subject to specific protections under applicable state laws, and Anywhere Clinic and its Affiliated Medical Groups may only use and disclose such information in compliance with such applicable laws.

​

A. International Users; Use Outside the U.S.

​

The Service is exclusively intended for users within the United States. Individuals located outside of the United States should refrain from using the Service. If you are outside the United States, information pertaining to your use of our Service may be transferred, processed, or maintained outside of your state and country, and may be governed by laws in your location that may offer less rigorous protections than those in the United States.

​

B. Privacy for Children

​

Our Service is intended for users who are 18 years of age and above. Our Service does not intentionally collect Personal Information from individuals under the age of 18 (“Minors”). We do not solicit or knowingly gather information from Minors, and upon becoming aware of any such information being collected, we will promptly take measures to remove it. If you become aware that we have collected Personal Information from a Minor, please contact us at privacy@anywhereclinic.com.

​

​

II. Personal Information We Collect & Collection Methods

 

“Personal Information” refers to any data from or about an individual that either directly identifies a person or is reasonably likely to make a person identifiable when combined with other information from or about that person from any source. We do not consider information that can no longer be used to identify a specific person – for instance, de-identified, pseudonymized, anonymized, or aggregate information about you or our other consumers – as Personal Information. Moreover, where we de-identify your Personal Information, we pledge to maintain that data in de-identified format.

​

A. Information You Supply to Us.

​

• Personal Information you may provide us through the Service includes:

​

• Contact data - such as your name, email address, billing and mailing addresses, and telephone number

​

• Demographic Information - such as your city, state, zip code, gender, and age

​

• Profile data - such as the username and password you create for an online account with us, preferences, information regarding your participation in our surveys, and any additional information you add to your account profile

​

• Health-related information - such as details about your mental health conditions or diagnoses, pregnancy status, your usage of specific medications, health condition related symptoms, and other health-related information you opt to provide us through our website’s initial candidate survey. The responses you provide to the initial candidate survey assist us in determining if we are available in your state and your eligibility. Your responses are not shared with third-party advertising or marketing programs; however, certain marketing and advertising services are automatically notified when a survey is completed for business analytics, advertising, and marketing purposes.

​

• Communications we exchange with you when you contact us via email, phone, or text with inquiries or feedback, or communicate with us directly through social media, or otherwise.

​

• Transactional data - such as details required to finalize your orders through the Service, including order numbers and transaction history. All financial and credit card information is processed and stored directly by our service provider Stripe.

​

• Marketing data - such as your preferences for receiving marketing communications from us and details about your engagement with them.

​

B. Information From Automated Data Collection; Cookies and Trackers

​

• We receive certain information about you through companies that supply us with such data as part of their relationship with us, including Meta, Google Analytics, Google Ads, Hotjar, Impact, Microsoft Bing Ads, Stripe, Twitter Ads, and other tools. These organizations may automatically log device data, online activity data, and geolocation data.

​

• Analytics - Our Service collaborates with analytics firms that monitor online activity to comprehend the number of unique users visiting the Service and to understand user navigation within our Services.

​

• Advertising - We also collaborate with advertising networks that may track you to assess the effectiveness of advertisements, thereby enabling personalized advertisements or offers to be presented to you. These third parties may employ cookies, web beacons, device identifiers, and other technologies to gather information about your use of our Services and other websites and mobile apps – this information may include your IP address, web browser, mobile network information, pages viewed, actions completed on the website and in our mobile app, time spent on pages or in mobile apps, links clicked, and conversion information. This data allows us to determine whether you have previously visited the Service, remember preferences you have set, statistically monitor the number of people using our Service and for what purposes, and enables the delivery of advertising targeted to your interests. When you purchase a service from the Anywhere Clinic website, web beacons, pixels, or API from our service providers’, advertising providers’, and marketing providers’ analytics tools may capture and transmit the conversion data to help assess the efficacy of advertising campaigns and inform future advertising.

​

• Session replay technologies - We employ software code to monitor users’ interactions with the Service; the replays include users’ clicks, mobile app touches, mouse movements, and scrolls during those sessions. These assist us with website optimization by understanding user engagement with the website.

​

​

III. Usage of Your Information

 

A. Service Delivery. We may utilize your Personal Information to:

​

• provide, operate, safeguard, update, and enhance the Service and our business

​

• establish and maintain your user profile on the Service

​

• process the acquisition of services that are ordered through the portal

​

• communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages

​

• understand your needs and interests, and personalize your experience with the Service and our communications

​

• provide support for the Service and respond to your requests, inquiries, and feedback

​

B. Marketing, Advertising, and Analytics.

​

We and our advertising partners may gather and use your Personal Information for marketing, advertising, and analytics purposes:

​

• Interest-based advertising. We collaborate with advertising companies and social media companies that utilize cookies and similar technologies to collect information about your interactions over time across the Service and other websites, and use that information to serve online ads that they believe will interest you. These include, but are not limited to:

​

• Meta Platforms. We utilize Meta Platforms (including Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta, on our website. The data from Meta is also saved and processed by Meta. Meta may link this data with your Facebook or Instagram account and use it for its own and others' advertising purposes, in accordance with Meta’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can manage the information disclosed through your Meta accounts by visiting https://www.facebook.com/about/ads.

​

• Google Analytics and Google Ads. We employ Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information related to your use of our website. We also use Google Ads, an internet-based advertising service, to promote our services and analyze the performance of our advertising campaigns. You can learn more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Site or Apps” located at www.google.com/policies/privacy/partners/. For information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html. You can manage information disclosed via Google Ads by visiting http://www.google.com/settings/ads and also by installing Google Ads Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

​

• Microsoft Bing Ads. We use Bing Ads, an internet-based advertising service, to promote our services and analyze the performance of our advertising campaigns. You can learn more about how Bing uses data by visiting the “Microsoft Privacy Statement” located at https://privacy.microsoft.com/en-us/privacystatement. You can manage information disclosed via Bing Ads and opt out of personalized Bing advertising by visiting https://account.microsoft.com/privacy/ad-settings.

​

• Impact Radius. We employ Impact Radius, a web analytics and affiliate advertising service, on our website. For more information about the privacy practices of Impact Radius, please refer to: https://impact.com/privacy-policy/.

​

• Twitter. We utilize Twitter Ads, an internet-based advertising service, to promote our services and analyze the performance of our advertising campaigns. You can learn more about how Twitter uses data by visiting https://twitter.com/en/privacy. You can manage information disclosed via Twitter Ads by visiting https://privacy.twitter.com/en.

 

 

C. Compliance and Protection.

​

We may use your Personal Information to:

• comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of Anywhere Clinic, visitors to our Service, or the public, as required or permitted by law

​

• audit our internal processes for compliance with legal and contractual requirements and enforce the terms and conditions that govern the Service

​

• prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft

​

​

D. Creation of Anonymized, Pseudonymized, Aggregated, or De-identified Information.

 

Your Personal Information may be anonymized, pseudonymized, aggregated, or de-identified by removing data components (such as your name, email address, or linkable tracking identifier) that makes the data personally identifiable to you. We do this for our business operations, to disclose to other parties for our lawful business purposes, and for research and development of new products or services.

​

​

IV. Disclosure of Your Information

 

We may disclose your Personal Information to the following parties and as otherwise described in this Policy:

​

Affiliated Medical Groups. For purposes consistent with this Policy so that they can deliver healthcare services to you.

​

Service Providers. We collaborate with organizations that provide services on our behalf or assist us in operating the Service or our business (such as hosting, maintaining, and improving our information systems, customer support, fulfilling orders, email delivery, and website analytics). Anywhere Clinic’s service providers include organizations that may process data that we collect or that is collected for us at our request. When contracting with our service providers and implementing their services, we take reasonable steps to help ensure that these service providers are not permitted to disclose, use, or share any identifiable data except as necessary to support our processing activities or as otherwise permitted or required under law.

​

Payment Processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as Stripe.

Advertising Providers. Advertising companies for the interest-based advertising purposes described above.

​

Business and Marketing Providers. Parties with whom we collaborate on joint activities, with whom we have entered into marketing relationships or affiliate relationships who may offer, recommend, or advertise our Service to you.

​

Professional Advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

​

Authorities and Others. Law enforcement and government authorities that are necessary or appropriate for the compliance purposes described above.

​

Business Transferees. Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Anywhere Clinic or our affiliates (including, in connection with a bankruptcy or similar proceedings).

​

Authorized or Requested by You. We may also disclose your Personal Information to entities or individuals you authorize us to share certain information with.

​

Selling Personal Information. Anywhere Clinic does not sell, in the traditional sense (i.e., exchange for money) any Personal Information provided to us.

​

V. Summary Chart - How We Use and Share Your Personal Information

 

The following chart provides a summary of how Anywhere Clinic may use and disclose your Personal Information as described above: